Almost everyone has a question! We are almost positive that the FAQ will have an answer to all your questions, and if your answer isn't here, contact us to learn more!

about your process

about youR photos

about your video


What happens if we can't get married on our contracted date?

If, due to unforeseen circumstances, you can’t get married on the contracted date, you have up to 6 months to reschedule and all retainers can be applied to that new date. The only caveat is that you need to check with us to be sure we are available before rescheduling.

What is the payment plan?

Our payment plan is pretty industry standard. We require 50% down to hold the date and 50% one month prior to your event.

Why do I have to pay in full before the event?

The reason we require full payment prior to the event is that if you cancel, then it is a loss of income for us. Believe it or not, weddings are cancelled on occasion =(

What if I cancel my event? Do I get a refund?

Down payment is non-refundable, but if your event is re-scheduled,  you can apply retainer to new date, as long as it is scheduled within a 6 month period. 

Under what circumstances do I have to pay sales tax?

Sales tax is only paid if there is an exchange of a physical product. For this reason, all our photo and video packages have digital delivery to avoid sales tax. We do offer albums and blu-rays etc, but we recommend that couples wait until after their wedding to decide on whether they want to purchase these items.

Are there travel costs involved?

 We do not charge mileage within a 35mi radius of San Francisco. Outside of 35mi radius, we charge $1.00/mi. Depending on wedding day start time, we may also ask for lodging to be provided for our team.

What happens if my assigned shooter cannot shoot on the day of my event?

This rarely happens, but one of the benefits of working with a larger studio is that we have many talented resources, and we will be able to cover if someone falls ill or encounters and emergency. On occasion, you may even get one of the owners to come out and shoot your wedding!


Will Joseph be shooting my wedding?

Joseph will not be photographing your wedding. Fusion Moments Media is comprised of associate photographers, carefully selected by the founders, to ensure the best quality work is provided. These associates often do photography with Joseph under the premium brand Joseph Pascua Photography .

How does the post production editing process work for photo? Do i have the opportunity to give feedback?

There are two levels of post production editing. The first level is called “Basic Edits” which includes color and exposure correcting, as well as ensuring overall consistency in the look of the photos throughout the shoot. The second level is called “Retouching & Artistic Edits” which include smoothing out of blemishes and skin, reduction of stray hair and brightening of eyes and teeth. Retouching & Artistic Edits apply to a select number of photos as determined by your contract.

How does the album design process work?

If you decide to purchase an album, you will be required to select all your desired album images upon receipt of your image gallery. You will receive instructions on how to select images once the Basic Edits are ready for your review. 

What are my album choices?

We have several album types available in all budget ranges. Our most popular album is the Flush Mount, which is printed on photographic paper.

What type of editing do you do on my photos?

All images are provided with basic, industry-standard, editing which ensures color, temperature, saturation, and brightness are consistent across your shoot.

Can you make me look skinnier?

You are already beautiful, but if desired, additional retouching such as "digital liposuction" can be performed for an additional fee per image.

What if i don't like my photo?

We do our best to ensure that the images selected match the feel and emotion of your day.  We also ensure that we capture the best in you, through proper posing and lighting.  It is important to communicate any concerns you may have to your photographer in advance of your event.

How much experience do your shooters have?

Our primary photographers have at minimum 3 years of wedding photography experience.  We ensure that they capture our events in a consistent manner, in order to meet the expectations of Fusion Moments Media.

What kind of equipment do you use for photo? video?

We use all digital SLRs (both Canon and Nikon brands).  Flash on camera and off camera will be used throughout your event.  Additionally, we will bring appropriate additional lighting equipment such as light stands.

What is the difference between the PRIMARY AND SECOND photoGRAPHER?

The primary photographer is your lead photographer for the event and will be your single point of contact for all photography related activities leading up to your event.  They will ensure that all the coverage is completed as per the schedule for the event.  Your second photographer, while recommended, is optional and serves to provide additional coverage if concurrent coverage is required (e.g. covering the grooms side preparation, cocktail hour, etc).  They will also offer a second angle, different from the primary photographer.

Who is going to be my photographer?

Your photographer will be assigned approximately 30 days before your wedding. If you decide to book an engagement shoot with us, your photographer will likely be the same for both the engagement and wedding.

When do i get my photos?

In most cases, you will receive your proofs within 4-6 weeks following your engagement shoot and within 12 weeks following your wedding (depending on season volume).

Should i get an engagement session?

We highly recommend you have an engagement session, as the photographer will likely be the same one covering your wedding. This allows you to get to know each other and reach a comfort level that will help you to relax more during your wedding day.

What are the most popular packages for photo & Video?

The most popular Photo & Video package is our Ultimate Combo Package, which includes two photographers and two videographers for your day, as well as a high-resolution image gallery, highlights video and documentary video. If you're not planning to book video, the Ultimate Photo package is the most popular for photography alone.


Who will be my videographer?

One of our top-notch certified videographers will be shooting your wedding. Typically, they are introduced to you approx. 4-6 weeks prior to your wedding date, and you are able to setup a meeting with them to coordinate and get acquainted. If there is a pre-wedding shoot or engagement session, you may have the opportunity to meet your shooter much earlier!

How much experience does my primary shooter have?

All of our shooters are trained by Deepa Pathak, owner of Filmtwist Productions, and have shot with us for at least a few years, if not longer.

How do i know i will like the style of the shooter that is selected for me?

All of our shooters are trained based on the style that is represented on our website. We are proud to be able to offer a high level of consistency, while still catering to what makes each couple unique. Yes, every shooter has a slightly different personality, but all of our shooters are kind and considerate, and very easy to work with.

What kind of camera equipment do you use for video?

For video, we use Canon 5D Mark III or IV DSLR cameras and L Series Canon Lenses.  In addition, we use high quality audio equipment to capture sound. 

If I have One videographer, how many cameras will they bring?

Single videographer productions will have a minimum of two cameras in operation during the ceremony and reception program. It should be noted that in many instances one of the cameras will be unmanned, but still recording.

What is the benefit of having two videographers versus one videographer?

There are many benefits, the most obvious one being that, if there are two people, you will inevitably capture more of your special moments. Other benefits include; complete coverage of BOTH bride and groom getting ready, close-up shots during the ceremony, including a groom reaction shot when bride comes down aisle, and reactions to heartfelt vows. It also allows the freedom to get couple shots and cover cocktail hour simultaneously.

How do you record high quality audio on our wedding day?

For the ceremony, we typically place a lavalier (lapel) microphone on the groom for recording purposes only (will not amplify). This mic will capture the vows for both the bride and the groom. A second lavalier microphone is placed on the officiant of the ceremony to record the sermon. In addition, if there is a sound system utilized for the ceremony and reception, and we are granted access from the third party (MC/DJ), we will tap into the sound board via an external recorder to record high quality audio for the ceremony and reception program. All cameras record ambient audio as a fail safe.

What does the documentary video include?

It can vary depending on our start and finish time, but typically it includes a getting ready montage, your full ceremony, and your full reception program, including speeches, cake cutting, first/parent dances and open dancing montage. For this reason, the length varies, as everyone’s ceremony and reception program is different. For non-church weddings, the average length is about 60-90min. For church based weddings, the average length is about 120min.

What is the highlights video?

The Highlight video ranges from 3-5min and is essentially the "trailer" for your wedding day. It will include the most important moments cut together in an artistic way. You also have the option to upgrade to an extended highlight video(6-9min), or a short film (10-15min) version, for an additional cost.

How does the post production editing process work for Video? Do i have the opportunity to give feedback?

We'd love for you to provide input prior to us starting the editing, and the best way to do this is via our online detailed questionnaire. Through the questionnaire you can provide song selections and also tell us about any important moments throughout your day. In addition, after your wedding day, if you feel something happened that you want included (or not!) and want to bring it to our attention, please feel free to email us, and/or update your online questionnaire. After your video has been delivered, if you feel like there is a shot that you want replaced, or a special moment missing, feel free to give us specific comments, and we can make the complimentary change for you.

What is your policy on music licensing?

There has been a huge crackdown online with music licensing, so if your package includes a highlight video, we require you to use licensed music, chosen from or  Since the documentary video is typically shared privately, you are welcome to select any music you'd like. 

What do you recommend for music?

We recommend licensing a song for the highlights video from Music Bed and/or Song Freedom. For the documentary video, we recommend choosing your favorite top 40 songs. This provides a nice complementary effect and satisfies most people. We cover all costs for licensing songs from the Music Bed or Song Freedom. If you really find yourself struggling to choose music, or you find yourselves crunched for time, we are happy to provide suggestions, or even choose the music we feel will provide the best ambiance for your wedding video.

Will licensed music make my highlights better or worse?

We feel that licensed music actually makes your highlights video much, much more powerful than top 40 or mainstream favorites! The reason for this is, when you are watching the video, if you use a top 40 song, you will be listening to the song more than you are watching the video. It can get in the way of being "back in the moment" while watching the video.

When do i get my video?

Your contract will say 26 weeks after event date, but as long as we have all your music selections in a timely manner, our editing team can typically turn your video around much sooner. That being said, every wedding season volume is different, and we are not held accountable to provide your video(s) before the 6 month deadline. Believe it or not, the industry average is about 1 year to turn around videos and some companies are even 1.5 years.

What are the most popular packages for video?

The Ultimate Video package is the most popular, and includes two (2) videographers, a highlights video (3-5min), and documentary video (45-120min). If you're looking to book photography also, our Ultimate Combo is the most popular, which includes two photographers and two videographers for your day, as well as a high-resolution image gallery,  highlights video, and documentary video.





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